privacy policy

Notice
This privacy notice discloses the privacy practices for eddys brand, LLC at www.eddysbrand.com (Website). This privacy notice applies solely to information collected by this Website.
It will notify you of the following:

1. What personally identifiable information is collected from you through the Website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We use the Pinterest tag to track activity to the Website being directed from our Pinterest Ads.  Your information is shared with third parties for online behavioral advertising, this includes when you traveled from Pinterest to the Website and how long you remained on the Website.  It does not include shopping/billing/shipping information should you decide to place an order.  The purpose of the Pinterest tag is for eddys brand to understand if certain ads are more effective than others.  You may opt-out of online behavioral advertising through your Pinterest personalization settings and the AdChoices website optout.aboutads.info.

Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time through the links provided in the emails, changing your communication settings on your Account Page, or by contacting us at [email protected].

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the Website, your information is protected both online and offline.
Wherever we collect sensitive information, e.g. credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Website.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job, e.g. billing or customer service, are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 718-810-2521 or via email at [email protected].

Orders
We request information from you on our order form. To buy from us, you must provide contact information and financial information, e.g. name, shipping address, credit card number, and expiration date. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

If you have chosen to check out with our PayPal feature, you can find their Privacy Policy here.

Processing Time

We understand the importance of timely order processing and strive to provide a seamless and efficient experience for our valued customers. To set clear expectations and ensure transparency, we have established an order processing time frame that outlines the steps involved from the moment you place an order until it is shipped or ready for pickup. Please note that the processing time may vary depending on the nature of the order and other factors, but we are committed to completing this process as promptly as possible.

Order Confirmation: Once you place an order on our website, you will receive an order confirmation email. This email serves as an acknowledgment that we have received your order and are preparing to process it.

Payment Verification: Our team carefully verifies the payment details associated with your order. This step helps ensure the security of transactions and prevents any unauthorized activities. Payment verification is typically completed within a few hours or up to one business day.

Order Fulfillment: After the payment verification process is complete, we begin the fulfillment of your order. This includes locating the item(s) in our inventory, packaging them securely, and preparing them for shipment or pickup. The time required for order fulfillment depends on various factors such as product availability, order complexity, and any additional customization requests.

Custom Order Fulfillment: Processing time for custom orders varies from three (3) to fourteen (14) business days depending on material availability and knitting schedule availability.

Quality Control and Inspection: Quality control involves verification of size, finishing, customization details, or any necessary adjustments to ensure your satisfaction.

Shipment or Pickup Preparation: Once the order has successfully passed quality control, we proceed to prepare it for shipment or pickup. This involves generating shipping labels, arranging transportation, or coordinating the pickup process. We strive to complete this step promptly to minimize any delays in delivering your order.

Shipping or Pickup: Depending on your chosen delivery method, your order will be shipped using the selected shipping service or will be made available for pickup at the designated location. The time required for shipping or pickup varies based on the shipping method, destination, and any unforeseen circumstances that may impact the delivery timeline. You will receive a notification with tracking details or pickup instructions once your order is dispatched or ready for pickup.

We are committed to ensuring a smooth and efficient order processing experience. While we make every effort to complete the process within the specified timeframe, please note that unexpected issues or external factors beyond our control may occasionally cause delays. In such cases, we will keep you informed and work diligently to resolve any challenges promptly.

Cookies
We use “cookies” on the Website. A cookie is a piece of data stored on your hard drive to help us improve your access to the Website and identify repeat visitors to the Website. For instance, when we use a cookie to identify you, you would not have to log-in a password more than once, thereby saving time while on the Website, or to keep track of your cart contents while you’re browsing the Website. Cookies can also enable us to track and target the interests of our users to enhance the experience on the Website. Usage of a cookie is in no way linked to any personally identifiable information on the Website.
We also track:

• Products you’ve viewed; we’ll use this, for example, to show you products you’ve recently viewed.
• Location, IP address and browser type; we’ll use this for purposes like estimating taxes or shipping.

Links
The Website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time the Website requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact and demographic information, e.g. name, shipping address, and age level. Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Website.